Time to hire, six weeks to two.
A fintech in a growth push needed four Customer Experience hires, and it needed them yesterday.
The challenge
A fintech startup was scaling fast and needed four Customer Experience hires to keep up. Every week the roles stayed open was a week the team ran short and the plan slipped. The usual six-week hiring timeline was going to cost them momentum they could not spare.
Our approach
We started from the finish line. Working back from the business's target start date, we reverse-engineered the entire timeline: interview panels and onsite slots pre-scheduled with the team before sourcing even began, then a focused sourcing sprint aimed straight into those slots. No idle handoffs, no waiting on calendars, no dead air between stages.
The result
Four qualified Customer Experience profiles hired within two weeks, down from a typical six-week timeline. The team stayed ahead of its growth instead of scrambling to catch up to it.